We pride ourselves in handling returns and refunds in a professional and expedient manner. Please familiarize yourself with the following to make sure that you are aware of all contingencies when you place an order with 99 bones, a Secure2U® preferred partner.

For most products, our returns policy provides you 14 days from receipt of your order to request a return or refund on any defective item or item shipped in error (See below for list of exceptions/exclusions). Returns cannot be accepted under any other circumstances.

The return of any defective cell phone must be initiated within 7 days of product receipt. Note: All returned cell phones are subject to inspection. Should a customer request a return on a phone that has downloaded material or talk time on it, the product will either be declared ineligible for return and be shipped back to the individual at their expense, or be subject to a restocking fee of 50% of the total merchandise value.

Many phones sold are international phones, sold with North American power adapters. The purchaser is responsible for researching whether the phone purchased is compatible with their desired carrier prior to purchase. Returns will not be accepted due to international origin or due to incompatibility with desired carrier.

Our return policy excludes the following products, which for various legal, health and fraud prevention reasons, we cannot accept returns on, unless you were shipped the wrong product and the product is returned sealed/unused/unworn in its original packing:

• refurbished cell phones and new or refurbished cell phone accessories
• undergarments and swimwear
• food and nutritional supplements
• items showing obvious signs of misuse, consumer abuse or commercial use (unless clearly rated for commercial use)
• toner cartridges
• new defective gaming machines (these must be addressed with the manufacturer)
• opened software
• new home entertainment products from JVC, Panasonic, Philips or Toshiba (these must be addressed with the manufacturer)
• any return that is missing the originally shipped components
• any products damaged in shipping (these must be addressed with the logistics carrier at time of delivery or immediately thereafter)

Please fill out our order issue form by clicking here and we will process your request for a Return Materials Authorization (RMA) number. Do not ship the product until you have received this number and the instructions for returning the product. Items returned without an RMA number will not be processed and will be assessed a 50% restocking fee. Only items returned with an RMA number will be reimbursed for return shipping. Upon receipt of the RMA, you have 30 days to return the product per the instructions listed. Beyond the 30 day grace period, the item is no longer eligible for return and the product will either be shipped back to the individual at their expense, or a restocking fee of 50% of the total merchandise value will be charged to complete the transaction.

In the case of refused shipment, or any return without prior authorization or an RMA number, the item in question will either be shipped back to the customer at their expense, or the item will be assessed a restocking fee at 50% of the total merchandise value. In this case, shipping will not be reimbursed.

All returned products are subject to inspection upon arrival. Should the product be received in unacceptable condition, i.e. showing obvious signs of use or misuse, or is not defective as claimed, the product will either be declared ineligible for return and be shipped back to the individual at their expense, or be subject to a restocking fee of 50% of the total merchandise value.